59club will bring together their network of partner venues from across the UK and Ireland as their 14th Annual Service Excellence Awards Ceremony comes to Titanic Hotel Liverpool on the February 29, 2024. The nominees for the prestigious accolades, which recognise those outstanding Venues, Teams and Individuals within the industry who consistently deliver outstanding experiences to their members and guests are determined by scores achieved through a detailed and objective mystery shopping programme, measuring the experience afforded to Members, Visitors and Prospective Members across Golf, Leisure and Spa.
With a diverse range of Operators, which now expands beyond 220 venues across the UK and Ireland, as 59club continue to reflect the very best performances regardless of a venue’s size, scale or profile, with five of the main titles further segmented into three categories based on the average guest fee charged. A number of the UK’s finest Golf Resorts receive multiple nominations this year with Foxhills Club and Resort, Mount Juliet, Rockliffe Hall, The Belfry and The Grove having teams and individuals competing for honours.
Member orientated clubs are also well represented with Ballybunion, Clevedon, East Herts, Filton, Hollinwell, Long Ashton, Newport, Panmure, The Leicestershire, The London Club and Woodsome Hall receiving nominations across a number of categories. The 2024 nominations contain a number of individuals and venues who are relatively new to 59club and achieve recognition for the first time such as John Eggleston, general manager at Ballybunion; Jade Cotton and Jemma Brown at Stanton on the Wolds who feature in the F&B category and Giuseppe Lacata from Filton who is nominated as Retail Manager of the Year.
However, kudos must be given to the likes of Glenn McNaughton of Long Ashton, who is looking to be named F&B Manager of the Year for the fifth consecutive year and Matt Aplin from Goring and Streatley who is hoping to retain his crown as Greenkeeper of the Year for an incredible sixth year in a row.
Looking ahead to the Awards, Will Hewitt, general manager, 59club UK said: “We are delighted to announce the Venues, Teams and Individuals who have demonstrated an ability to deliver consistently outstanding experiences to their Members and Guests over the past 12 months. Regardless of the amount being charged for the experience, there are numerous examples of people going above and beyond to deliver service excellence and it is right that this should be recognised and celebrated.
“It is encouraging that the objective measurement through our comprehensive mystery shopping programme has highlighted a four per cent year-on-year improvement, and this together with an increased number of venues being measured makes a Nomination very well deserved. Having the opportunity to have so many high performers in one room, catching up with friends, sharing ideas and celebrating achievement always makes for a great event.”
